GROUP VISIT FAQs

How do I make a reservation?

Once you have decided which visit you would like to sign up for you can fill out this Reservation Request form. Visits must be schedule at least four weeks in advance. When we receive your form you will get a confirmation sheet and invoice.

How long in advance do I need to schedule my visit?

Visits must be scheduled at least four weeks before the day of your visit.

In what languages are the visits offered?

All our programs are offered in English, Spanish and bilingual.

How long are the visits?

The length of your visit depends on the program:

  • Gallery guided visits: 60 min
  • Gallery guided visits and hands-on workshop: 120 min
  • Around the Block visits: 90 min
  • Día de los Muertos guided visit and hands-on workshop: 90 min
  • Three Kings guided visit and hands-on workshop: 90min
  • Storytelling and hands-on workshop: 90min
At what time do visits start?

Visits start at 10am, 12.30pm and 3.00pm.

How many participants can I bring?

Groups consist of maximum 25 students plus chaperones and teachers (20 for Around the Block).

What happens if my group is larger than 25 participants?

We will need to divide your participants into groups of up to 25 (20 for Around the Block visits).

For example, if your group has 30 participants we would divide your group into 2 groups of 15, and each would have an educator guiding them through the exhibition. Since we charge a flat rate per educator, the price would double.

Number of participants is non-inclusive of chaperones, unless the number of chaperones exceeds those found in our policies (see: How many chaperones can I bring?).

How many participants can I bring at the same time?

We generally are able to accommodate up to 50 participants at a time. For larger groups, please contact groupvisits@elmuseo.org.

How many chaperones can I bring?

There should be 1 chaperone for every 5 students in grades K-2, 1 chaperone for every 10 students for grades 3-8, and one chaperone for every 15 high-school students. Group leaders and chaperones must accompany the group during the entire visit.

I have sent a reservation request form, how do I know if my visit is already booked?

When the group visits coordinator has confirmed the date and time of the visit, the group leader will receive either a confirmation sheet (if your visit is free) or a confirmation sheet and an invoice via email. Please note that your group is not scheduled for a visit until you receive a confirmation sheet from El Museo.

What is the price for the visit?

We charge a flat fee per visit for up to 25 participants (up to 20 participants for Around the Block visit).

Guided visits:
$125 for up to 25 participants from a New York City public school
$175 for up to 25 participants from other groups

Guided visits and Hands-on workshops:
$175 for up to 25 participants from a New York City public school
$250 for up to 25 participants from other groups

Three Kings Day and Día de los Muertos Guided visits and Hands-on workshops:
$175 for up to 25 participants from a New York City public school
$225 for up to 25 participants from other groups

Storytelling and Hands-on workshop:
$175 for up to 25 participants from a New York City public school
$225 for up to 25 participants from other groups

Around the Block Guided visits:
$175 for up to 20 participants from a New York City public school
$225 for up to 20 participants from other groups

When should I pay for my visit?

You can pay your visit as soon as you receive your confirmation sheet. Payment must be received at least two weeks prior to your scheduled visit date in order to keep your reservation. If we haven’t’ received a payment two weeks prior, your visit will be cancelled.

How can I pay for my visit?

There are two ways to pay for your visit:

To pay via credit card please give the group visits department a call at 212-660-7106, or email groupvisits@elmuseo.org to set up a time to talk over the phone.

To pay via check please send us:

  1. The check with your invoice number in the memo section
  2. A copy of your invoice

Address:

El Museo del Barrio
Attn: Finance Department
1230 Fifth Ave
New York, NY 10029

Do you have a vendor number?

Yes we do.  Please contact groupvisits@elmuseo.org for the number.

How can I prepare my students for the visit?

El Museo offers a variety of resources that allow K-12 and adult program educators to link classroom curricula and learning standards with themes and concepts from El Museo’s exhibitions and cultural programs. Please check our Educator Resource Guides here.

What if I’m running late on the day of my visit?

If your group is running late, please call Visitor Services at (212) 660-7129. If your group arrives more than 15 minutes late, we reserve the right to cancel or shorten the duration of your program. If your group cannot be accommodated because of extreme lateness, you are responsible for the full payment of your visit.

How can I cancel my visit?

If you want to cancel your visit, please email your cancellation notice to: groupvisits@elmuseo.org.  We require a five business day notice of cancellation before the visit date. Visits canceled less than 5 days in advance will be charged for the full amount of the visit.

Does El Museo offer parking facilities?

Parking is not available at El Museo. Buses may drop off and pick up passengers on 5th Avenue, but cannot park in front of El Museo.

Does El Museo have lunch facilities?

There are no lunch facilities available at El Museo del Barrio. Bagged lunches can be stored in our coat check. Those groups wishing to dine in our café please call Café Management at the following number to make arrangements: (212) 660-7150.

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